Terms & Conditions

1. This Isn’t Fine Print — It’s Straight Talk

We believe terms should be as clear as the check-in time, and as respectful as our room service. This page explains how BrightSideHotel works, what we expect from you, and what you can expect from us when you use our website, book a stay, or reach out. By browsing or using www.brightsidehotel.com, you agree to the terms below. If something feels unclear — contact us. We believe in clarity, not complexity.

2. Who We Are

BrightSideHotel
 ul. Jana III Sobieskiego 15,
 02-957 Warszawa, Poland
 Phone: +48 22 276 34 81
 Email: stay@brightsidehotel.com We operate in accordance with Polish law and EU consumer protection regulations.

3. Booking & Cancellations

Booking

All bookings are subject to availability and confirmation.
You must be 18 or older to make a reservation.
Cancellation
Free cancellation policies vary by room type and season. These terms are visible before you confirm your booking.
In the case of late cancellation or no-show, standard charges may apply (typically equivalent to one night’s stay).
Group bookings (5+ rooms) may involve separate terms — please inquire directly.

4. Payment

Prices are listed in PLN (Polish Zloty), inclusive of applicable taxes unless otherwise stated. Payment can be made by credit/debit card, via secure online payment services, or on-site (for flexible bookings). We use encrypted systems and never store your full card data.

5. Your Stay: What We Expect

We expect mutual respect — for staff, guests, property, and atmosphere. Noise should be kept low in common areas and rooms, especially after 22:00. Smoking is not permitted inside rooms (unless in designated areas). Guests are liable for any damages caused during their stay. Adults-only areas (where specified) are enforced to ensure the experience remains as promised.

6. Website Use

Content on our website (images, texts, logos, structure) is protected by copyright and may not be reused without written permission. You agree not to use the site in any way that may harm its performance, security, or other users. We may update website content and functionality without prior notice.

7. Liability & Limitations

We do our best to ensure accuracy — but we can’t be held liable for any temporary unavailability, booking interruptions caused by external systems, or minor errors. We are not responsible for loss or damage to valuables not deposited in secured hotel safes. We are not liable for events outside our control (e.g., natural disasters, strikes, travel disruptions).

8. Privacy & Cookies

We handle your personal data with discretion and care.
 Please review our Privacy Policy and Cookies Policy for full details on how we collect, use, and protect your information.

9. Changes to Terms We may update these terms occasionally to reflect operational, legal, or regulatory changes.
 If we make substantial changes, we’ll inform you clearly and directly.
 The version displayed here is always the most current.

10. Let’s Stay Human

If you have a concern, complaint, or compliment — tell us.
We aim to resolve any issue reasonably, swiftly, and person-to-person.
Contact: stay@brightsidehotel.com